Privacy Policy

Liveable Smartcity Technologies Limited is committed to safeguarding your privacy and protecting your Personal Data. This Privacy Policy outlines how we collect, use, store, and disclose Personal Data in the course of operating our platform (collectively, our Services).

This Privacy Policy applies to information collected through our Website, subdomains, platforms, and other channels related to our Services. By accessing or using our Services, you confirm that you have read, understood, and agree to the collection, use, Processing, and disclosure of your Personal Data as described in this Privacy Policy and in accordance with our Terms of Service.

This Privacy Policy explains how Liveable Smartcity Technologies collects and Processes your Personal Data that we collect and the measures we have in place to ensure the confidentiality of your Personal Data.

Definitions and key terms

To help you understand this Privacy Policy clearly, the following defined terms are used throughout:

• Cookie: A small piece of data stored on your web browser by a website. Cookies help us recognise your browser, collect analytics, and remember preferences (like language or login information) to enhance your experience on our Website.
• Company: When this Privacy Policy mentions “Company”, “we”, “us” or “our” it refers to Liveable Smartcity Technologies, which is responsible for your Personal Data under this Privacy Policy.
• Contact Data: Includes information such as your address (billing and operational), email address, and telephone numbers provided to us when engaging our Services or making inquiries.
• Country: Refers to the Federal Republic of Nigeria, being the domicile of Data Subjects whose Personal Data Liveable Smartcity Technologies is processed.
• Customer: Refers to any company, organisation, or individual who engages Liveable Smartcity Technologies for its Services.
• Data Protection Laws: Means the Nigeria Data Protection Act, 2023, the Nigeria Data Protection Act General Application and Implementation Directive, 2025, and any other ancillary laws regulating the use of Data in the Country.
• Data Subject: Any identifiable natural person whose Personal Data is collected, stored, transmitted, or otherwise Processed by Liveable Smartcity Technologies in the course of its business operations.
• Device: Any internet-enabled equipment such as a smartphone, computer, tablet, or any other device used to interact with our Services or platforms.
• Identity Data: Includes personal identifiers such as your full name, gender, date of birth, identification number, and other similar information.
• IP address: Means a unique string of numbers assigned to your device when it connects to the internet. It may indicate the geographic location of the device accessing our systems or Website.
• NDPC: Refers to the Nigeria Data Protection Commission, the regulatory body overseeing data protection and privacy compliance in the Country.
• Personnel: Refers to individuals employed by Liveable Smartcity Technologies or contracted to provide services on Liveable Smartcity Technologies’s behalf, including software engineers, consultants, or support staff.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing, Process, or Processed: means any activity that involves the use of Personal Data or as the Data Protection Laws may otherwise define processing, processes or process. It includes any operation or set of operations which are performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Processing also includes transferring Personal Data to third parties but does not include the mere transit of Personal Data originating outside the Country.
• Services: Refers to the suite of enterprise-AI data and insight solutions provided by Liveable Smartcity Technologies and related support services.
• Technical Data: Includes information such as your IP address, login data, browser type and version, time zone setting, device model, platform, and technology used to access our Website or systems.
• Website: Liveable Smartcity Technologies’s website
• You: Refers to the individual or entity (e.g., client, visitor) who interacts with Liveable Smartcity Technologies or uses its Services and whose Personal Data may be collected or Processed by us.

Who We Are and How to Contact Us

Liveable Smartcity Technologies, with its business address at [NITDA Hub, 6 Commercial Rd, University Of Lagos, Lagos State], is committed to protecting your privacy. This Privacy Policy is issued by Liveable Smartcity Technologies in its individual capacity. If, in the future, Liveable Smartcity Technologies operates through subsidiaries, affiliates, or other related entities, references to “we”, “us” or “our” in this Privacy Policy will be deemed to include such entities where applicable.

Liveable Smartcity Technologies is the controller and processor, and is responsible for your Personal Data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the information set out below:

Email address: hello@goodtenants.africa
Postal address: [NITDA Hub, 6 Commercial Rd, University Of Lagos, Lagos State]

What Personal Data Do We Collect?

We collect Personal Data from you when you interact with us, such as when you visit our Website, complete an inquiry or registration form, request our Services, integrate your system into our platform to access our Services, subscribe to our communications, or participate in a survey. The Personal Data we collect may include your full name, email address, phone number, company name, job title, and location (city/country).

In the course of delivering our Services, we may also collect additional information necessary for service delivery or compliance with legal obligations.

Why Do We Collect the Information We Collect?

We collect the information to process your data based on the following:

• Because you have granted us consent to do so.
• Because we require it to perform our obligations under our terms and conditions and other contractual obligations.
• To comply with legislative and regulatory requirements, especially as it relates to taxation and social security contributions.
• For our legitimate interest.
• To protect your vital interests; or
• For public interest.

How Do We Use the Personal Data We Collect?

The Personal Data we collect from you may be used in the following ways:

• To deliver our Services effectively. Your information enables us to provide tailoured suite of enterprise-AI data and insight solutions.
• To personalise your experience. We use your Data to better understand your specific needs and preferences, so we can offer relevant services and support.
• To improve our offerings. Feedback and data you provide help us refine our Services, digital platforms, and user experience.
• To enhance customer support. Your information helps us respond more efficiently to inquiries, requests, or service-related issues.
• To administer surveys or Service reviews. This helps us gain insights into client satisfaction and areas for improvement.
• To communicate with you. We may use your contact details to send you Services updates, newsletters, promotional content (where permitted), or respond to inquiries.

How Do We Use Your Email Address?

By submitting your email address on this Website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorised us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeted on sites like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us.

Sharing Information With Third Parties

We may engage trusted third-party service providers to support the delivery of our Services, including but not limited to website hosting, server maintenance, data storage and management, email communication, analytics, and customer support. Where necessary, we may share your Personal Data and, in some cases, non-Personal Data with these service providers to enable them to perform such tasks on our behalf.

For analytics and Service improvement, we may share anonymised or aggregated usage Data, such as IP addresses or browser types, with third-party analytics partners. This information may be used to help us understand user behaviour, optimise our digital platforms, and evaluate Service performance.

we may disclose your Personal Data or non-Personal Data where we believe it is necessary or appropriate to:

• Comply with applicable laws, regulations, or legal processes (such as court orders or subpoenas).
• Respond to lawful requests from government or law enforcement agencies.
• Protect the rights, property, or safety of Liveable Smartcity Technologies, our users, our Personnel, or others.
• Detect, investigate, and help prevent fraud or other illegal activity.

We require all third parties with whom we share your Personal Data to respect its confidentiality and to Process it in accordance with applicable Data Protection Laws. They are not permitted to use your Personal Data for their own purposes and are only authorised to Process it as instructed by Liveable Smartcity Technologies and solely for specified and legitimate purposes.

Where and When Information is Collected

Liveable Smartcity Technologies will collect the personal information that you submit to us including:

• Your direct disclosures to us when you onboard on our platform or access our Website.
• Your personal information disclosed from the use our Services, primarily in relation to customer accounts, administrators, and team members on our platform.
• Your communication to us through our customer support channels, email, chat, telephone, or any other means.
• Your reading of our emails or notices, online research on social media and websites which may not be publicly available.
• Investigations on publicly available databases in furtherance of our compliance obligations.
• Your participation in surveys which we make available to you, for competitions and promotions.
• Third parties such as regulatory and enforcement agencies, and other public sources.

Security of Your Information

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your Personal Data. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.

Legal Rights and Control

You have the right to request access, correction, erasure, or restriction of processing of your Personal Data. Specifically:

• Request access: Commonly known as a “Data Subject Access Request”. This enables you to receive a copy of the Personal Data we hold about you.
• Request correction: This enables you to have any incomplete or inaccurate Personal Data we hold about you corrected.
• Request erasure: This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to Process it.
• Object to processing: Where we are relying on a legitimate interest and there is something about your situation that impacts on your fundamental rights and freedoms.
• Request restriction: This enables you to ask us to suspend the Processing of your Personal Data in certain scenarios.
• Request transfer: We will provide your Personal Data in a structured, commonly used, machine-readable format.
• Withdraw consent: At any time where we are relying on consent to Process your Personal Data.

Remedies for Breach

In the case of a breach, a data breach procedure is established and maintained. Liveable Smartcity Technologies will investigate to determine if an actual breach has occurred and will take the actions required to manage such breach.

In the event you believe we have breached any applicable law or this Privacy Policy, you have the right to file a complaint with the Nigeria Data Protection Commission. You may, however, contact our DPO to enable us to rectify such breach as soon as possible.

Cross-Border Transfers

Information collected via our Website may be transferred from time to time to our offices or Personnel or to third parties located throughout the world. Whenever we transfer your Personal Data out of the Country, we ensure a similar degree of protection is afforded to it by ensuring at least one of the safeguards is implemented as required by the NDPC.

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